Frequently Asked Questions
Everything you need to know about your HALO Ring experience.
How do I determine my correct ring size?
We offer a comprehensive sizing guide on our website. For the most accurate fit, we recommend ordering our physical Ring Sizer tool or visiting a local jeweler to be measured in standard US sizes.
What materials are used in HALO Rings?
Our rings are crafted from premium materials including 14k gold-plated vermeil, 925 sterling silver, and ethically sourced gemstones. Each piece is hypoallergenic and nickel-free for sensitive skin.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing.
What is your return and exchange policy?
We offer a 30-day window for returns or exchanges. Items must be in their original, unworn condition with all packaging included. Please note that custom-engraved pieces are final sale.
How should I care for my jewelry to prevent tarnishing?
To maintain your ring's brilliance, avoid contact with harsh chemicals, perfumes, and water. Store your HALO Ring in its original microfiber pouch when not in use and clean gently with a soft cloth.
Do you offer a warranty on your products?
Yes, every HALO Ring comes with a 12-month limited warranty that covers any manufacturing defects. This does not include accidental damage or natural wear and tear.